For assistance in filing your long term care insurance claim, please call our Claims Service professionals directly. Our professionals will work with you one-on-one to answer all of your questions and assist you every step of the way in initiating your claim.
Please call toll-free at: 800 876.4582, Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET.
If you would like to learn more about how the Long Term Care Insurance claim process works, select the first three letters of your policy identification number from the drop down box below.
If you can not locate your policy number or do not see it in the drop down list, please contact us toll free:
800 876.4582 Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET
When calling, please be prepared to provide two forms of identification to the Claims Customer Service Representative. Depending on who is calling, we may have limited information that we can provide the caller due to privacy regulations (Health Insurance Portability and Accountability Act).
Genworth Financial - Long Term Care Claims P.O. Box 40007 Lynchburg, VA 24506-9939
Express mail address
Genworth Financial - Long Term Care Claims 3100 Albert Lankford Drive Lynchburg, VA 24501-5822
Faxing Note: Please make sure the claim number and Insured's name are written clearly on the upper right corner of each page faxed. Please retain a printed confirmation that your fax was successfully received. Please allow 48 hours for the paperwork to reach your claim file.