Long Term Care Insurance Claims

For assistance in filing your long term care insurance claim, please call our Claims Service professionals directly. Our professionals will work with you one-on-one to answer all of your questions and assist you every step of the way in initiating your claim.

Please call toll-free at: 800 876.4582, Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET.

If you would like to learn more about how the Long Term Care Insurance claim process works, select the first three letters of your policy identification number from the drop down box below.

Please see our Frequently Asked Questions about Long Term Care Insurance Claims for additional information.

The following are samples of our Explanation of Benefits for:

  • Indemnity Products (Benefits paid on a per diem basis, without regard to the actual long-term care expenses incurred)
  • Reimbursement Products (Benefits paid to reimburse you for expenses that are submitted by invoices)

If you can not locate your policy number or do not see it in the drop down list, please contact us toll free:

Claims service

800 876.4582
Monday – Thursday 8:30 AM – 8 PM ET and Friday 9AM – 8PM ET

When calling, please be prepared to provide two forms of identification to the Claims Customer Service Representative. Depending on who is calling, we may have limited information that we can provide the caller due to privacy regulations (Health Insurance Portability and Accountability Act).

Mailing address

Genworth Financial - Long Term Care Claims
P.O. Box 40007
Lynchburg, VA 24506-9939

Express mail address

Genworth Financial - Long Term Care Claims
3100 Albert Lankford Drive
Lynchburg, VA 24501-5822

Fax number

888 557.5526

Faxing Note: Please make sure the claim number and Insured's name are written clearly on the upper right corner of each page faxed. Please retain a printed confirmation that your fax was successfully received. Please allow 48 hours for the paperwork to reach your claim file.